Chatbots the support for your service Whatsapp Number List employees The benefits of chatbots speak for themselves. Many organizations are therefore already taking the step towards a combination of people and technology, in which live employees Whatsapp Number List are assisted by virtual assistants. Research firm Gartner predicts that 70% of office workers worldwide will interact with chatbots on a daily basis by 2022. And CNBC expects to save an average of $0.70 per customer next year using these virtual assistants. Attractive figures, but what does the use of chatbots specifically mean for your organization?
A boost for customer satisfaction Of Whatsapp Number List course you only want to offer your customer the very best service. If you find that customer expectations are higher than the service you can provide with your customer service Whatsapp Number List team, it's time to deploy a chatbot. A chatbot is available day and night, and doesn't care about weekends and holidays. The customer can always contact the virtual assistant for simple questions, and can expect an answer within no time. Because your availability and response time are significantly improved, you will undoubtedly see a higher customer satisfaction.
A breath of fresh air for your customer Whatsapp Number List service representatives But a chatbot is not only of value to the customer. Your customer service representatives will also be grateful for the implementation of a chatbot. For example, chatbots capture up to 40% of the questions, and they can do preparatory work by collecting information that your service employees can quickly use. By automatically answering common questions, your service Whatsapp Number List reps have more time to focus on the more complex questions that require more attention. This reduces the workload and your service employees find more challenges in their daily work. Customer-service employee Build or outsource a chatbot yourself?